Exceptional user-experience for communicating via email at the Official tier on existing approved endpoints.
A streamlined service to meet the requirement of existing SCI users post Dec-23. Up to 3 users sharing a single physical device. Utilises Customer Provided Hardware (rebuilt by Logiq).
An off-the-shelf service providing secure collaboration and communications at the OFFICIAL Tier.
An off-the-shelf service providing secure collaboration and communications at the OFFICIAL Tier, with enhanced SLAs, customisations, functionality and professional services support.
Service Functionality
M365 Office Web Applications
Email (Internet)
Email (including R.MIL)
Access to MODCloud Hosted Services
Access to DEFNet
Internet Browsing
Personal Document Storage
PDF Viewer
USB Import/Export (IMPEX)*
Printing*
M365 Office Desktop Applications
Microsoft Teams
Secure Audio / Video Conference
Backup Service
Custom Domain Names / Email Address
Multi-Team Collaboration Environment
Power Platform and Automation
Data Visualisation and Analytics
Teams Meeting Rooms*
Telephony*
Service Customisations*
Third-party client applications*
Cloud Hosted Applications*
Access via Mobile Devices (iOS/Android)
Service Support
Service & Support Hours
Mon-Fri (9am-5pm)
Customer Service Reviews
Quarterly
Expert Consultancy (Annually)
N/A
Self Service Portal
Phone
Service Level Agreement
Target Availability
N/A
Incident Management
Response
Resolution
P1
P2
P3
P4
0.5 hour
1 hour
4 hour
8 hour
4 hour
8 hour
16 hour
40 hour
Service Request
Response
Resolution
P5
Change request – Evaluation
User Onboarding
N/A
N/A
N/A
N/A
N/A
40 hour
Volume of Users
Minimum Number of Users
Professional Services Support
N/A
Service Functionality
M365 Office Web Applications
Email (Internet)
Email (including R.MIL)
Access to MODCloud Hosted Services
Access to DEFNet
Internet Browsing
Personal Document Storage
PDF Viewer
USB Import/Export (IMPEX)*
Printing*
M365 Office Desktop Applications
Microsoft Teams
Secure Audio / Video Conference
Backup Service
Custom Domain Names / Email Address
Multi-Team Collaboration Environment
Power Platform and Automation
Data Visualisation and Analytics
Teams Meeting Rooms*
Telephony*
Service Customisations*
Third-party client applications*
Cloud Hosted Applications*
Access via Mobile Devices (iOS/Android)
Service Support
Service & Support Hours
Mon-Fri (9am-5pm)
Customer Service Reviews
N/A
Expert Consultancy (Annually)
0
Self Service Portal
Phone
Service Level Agreement
Target Availability
N/A
Incident Management
Response
Resolution
P1
P2
P3
P4
8 hour
8 hour
8 hour
8 hour
N/A
N/A
N/A
N/A
Service Request
Response
Resolution
P5
Change request – Evaluation
User Onboarding
N/A
N/A
N/A
N/A
N/A
40 hour
Volume of Users
Minimum Number of Users
1
Professional Services Support
0
Service Functionality
M365 Office Web Applications
Email (Internet)
Email (including R.MIL)
Access to MODCloud Hosted Services
Access to DEFNet
Internet Browsing
Personal Document Storage
PDF Viewer
USB Import/Export (IMPEX)*
Printing*
M365 Office Desktop Applications
Microsoft Teams
Secure Audio / Video Conference
Backup Service
Custom Domain Names / Email Address
Multi-Team Collaboration Environment
Power Platform and Automation
Data Visualisation and Analytics
Teams Meeting Rooms*
Telephony*
Service Customisations*
Third-party client applications*
Cloud Hosted Applications*
Access via Mobile Devices (iOS/Android)
Service Support
Service & Support Hours
Mon-Fri (9am-5pm)
Customer Service Reviews
N/A
Expert Consultancy (Annually)
0
Self Service Portal
Phone
Service Level Agreement
Target Availability
N/A
Incident Management
Response
Resolution
P1
P2
P3
P4
1 hour
1 hour
4 hour
8 hour
N/A
N/A
N/A
N/A
Service Request
Response
Resolution
P5
Change request – Evaluation
User Onboarding
N/A
N/A
N/A
N/A
N/A
40 hour
Volume of Users
Minimum Number of Users
1
Professional Services Support
0
Service Functionality
M365 Office Web Applications
Email (Internet)
Email (including R.MIL)
Access to MODCloud Hosted Services
Access to DEFNet
Internet Browsing
Personal Document Storage
PDF Viewer
USB Import/Export (IMPEX)*
Printing*
M365 Office Desktop Applications
Microsoft Teams
Secure Audio / Video Conference
Backup Service
Custom Domain Names / Email Address
Multi-Team Collaboration Environment
Power Platform and Automation
Data Visualisation and Analytics
Teams Meeting Rooms*
Telephony*
Service Customisations*
Third-party client applications*
Cloud Hosted Applications*
Access via Mobile Devices (iOS/Android)
Service Support
Service & Support Hours
Mon-Fri (9am-5pm)
Customer Service Reviews
Quarterly
Expert Consultancy (Annually)
8 hours
Self Service Portal
Phone
Service Level Agreement
Target Availability
N/A
Incident Management
Response
Resolution
P1
P2
P3
P4
0.5 hour
1 hour
4 hour
8 hour
4 hour
8 hour
16 hour
40 hour
Service Request
Response
Resolution
P5
Change request – Evaluation
User Onboarding
8 hour
8 hour
8 hour
N/A
N/A
40 hour
Volume of Users
Minimum Number of Users
5
Professional Services Support
8 hours